Continuing the series, as part of a large IT transformation that I helped drive, it was necessary for us to hire 20+ talented IT professionals. And add to that around 30 mostly Indian colleagues that were to join us to run the Transition and Transformation (T&T) program. And add to that at least two other large IT teams we wanted to consolidate. And because we had so many people, it was necessary for us to locate and rent a building dedicated to IT. So I had a once-in-a-lifetime opportunity to take off my IT transformation hat and put on my facilities management hat.
This blog series recollects a bit of the journey before too much time passes and I forget some of the more interesting details.
Ongoing third parties – coffee and drinks
The building we rented had three cafeterias: a large one with a full size refrigerator and a sink and enough place for seven or eight tables; a medium with with a full size refrigerator and a sink and enough space for three tables; and a small one with a half-size refrigerator and a sink and standing-room only.
This means we had a few luxury items to buy: plates and bowls and forks and knives and even miscellaneous things like bottle openers.
And we had a few necessary items to buy: fire extinguishers, first aid kits. It was also on my list to buy a portable, automatic heart defibrillator – but I never got around to it.
Being no expert in this area I really learned a lot from the professionals, especially my colleague Pascal who was a real facilities manager. We decided to explore having coffee, drinks, and even water delivered by an company specialized in this. (Yes, even water, because you get a water dispenser that must be kept current with plastic cups, a filter, plus a bottle to provide carbonated water on demand.)
The coffee service – which we later expanded to include vending machines – was an interesting learning experience for me. Essentially, you sign the contract and all the hardware and service is provided to you by the company. Additionally, someone from the company comes into the building daily to clean the machines and refill them if necessary. You pay the company on a pay-per-consumption basis. It is, quite literally, a plug-and-play service that even from my facilities management perspective could not have been easier.
Maybe pride goes before a fall, but nevertheless when I returned to the building several years later for a going-away celebration I could not help being a bit proud of what the cafeteria was stocked with, as this snap shows: